EAS 2.0 Report 2023
E-commerce & Marketplaces Feature News

E-commerce Is More Effortful Compared To Pre-Pandemic, Says Report

E-commerce now requires more effort compared to pre-pandemic levels. This may be attributed to a combination of sectors lagging behind in reducing effort, as well as customers having a lower tolerance for friction, according to the EAS 2.0 Report 2023. As almost all customer journeys have been digitalized by businesses, the benefits of reducing physical […]

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