Customer Experience In 2023

87 % Of Indian Organisations Confident Of Elevating Customer Experience In 2023: Report

Indian business organisations are highly confident in their ability to provide high-quality customer experiences during 2023, a report said. Despite the recession, as much as 87 per cent of Indian organisations are confident of elevating customer experience (CX) in 2023, according to Verint’s annual study — Verint Engagement Capacity Gap (ECG) Benchmark Diagnostic. This is […]

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