customer experience
Consumer Feature News

89% of Indian Consumers Think There Are ‘Too Many’ Subscription Services To Choose From Now

The boom in the subscriptions economy is causing ‘subscription fatigue’ in India, according to a new survey. Nine in ten (89 per cent) Indian subscribers believe there are now “too many” subscription services available. As a result, 92 per cent now demand a unified platform to administer all of their subscriptions. Despite many feeling overwhelmed, […]

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Brands Companies News People

D2C Brand Pilgrim Appoints Anirudh Likhite As VP Supply Chai and Nilesh Kambli As SVP Customer Experience

Pilgrim, a direct-to-customer (D2C) personal care brand, has announced the expansion of leadership with the appointment of two new team members to accelerate omnichannel strategy and footprint in the brick-and-mortar model. Anirudh Likhite has been appointed as Vice President-Supply Chain and Procurement and Nilesh Kambli as the Senior Vice President-Customer Experience. In their new role, […]

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Feature Food National News

No Tomatoes In Burgers: Is India Really Missing It?

The food industry is one of the worst hit when it comes to seasonal inflation. And when tomato prices go north, it goes missing from some of the most popular dishes. For decades, the humble tomato slice has been a staple garnish of the American style burgers. But as tomatoes became expensive and the prices […]

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Companies News

Infosys To Take Charge of Liberty Global’s Horizon Platforms

IT major Infosys has clinched a groundbreaking five-year deal extension with Europe-based telecom and communications giant Liberty Global, valued at EUR 1.5 billion (approximately USD 1.64 billion) for the initial engagement period. The partnership will see Infosys take charge of the construction and operation of Liberty Global’s Horizon entertainment and connectivity platforms. This new deal […]

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Brands Companies E-commerce & Marketplaces Fashion & Lifestyle News

UClean And Myntra Partners To Create End-of-Season Sale

UClean, a laundry and dry-cleaning chain, has tied-up with Myntra, a fashion ecommerce platform. Both UClean and Myntra have joined forces to create an end-of-season sale that aims to positively surprise customers while fostering a new wave of brand collaboration. According to the companies, customers not just benefiting from the collaboration but are also becoming […]

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Opinions Real Estate

Role of Technology Integration In Real Estate

Technology has revolutionized every industry, and real estate is no exception. With advancements in artificial intelligence, virtual reality, and smart devices, the integration of technology has become a game changer in the real estate sector. Karan Bedi, Director of JMD Group, a leading real estate firm, emphasizes the crucial role played by technology in transforming […]

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Brands Companies E-commerce & Marketplaces News

Amazon India Launches Free Self-serve ‘Customize Your Product’ Feature

Amazon India introduces its first-ever free self-serve product customisation feature, ‘Customize Your Product’ and is now available across a wide selection of more than 10,000 plus products from 76 different categories. This feature offers an intuitive customisation experience that provides visual design tools to customers to personalise products,  along with an interactive product preview option […]

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News Opinions Retail

Empowering Retailers: Harnessing The Power of Mobile Point of Sale (MPOS) For Store Management Success

Consumer behavior and expectations have shifted as a result of the mobile era. Today Consumers expect convenience, quickness, and personalized interaction. Retailers may address these changing expectations head-on by implementing MPOS systems. Mobile devices with strong point-of-sale (POS) software enable sales staff to execute transactions easily from anywhere in the store. This enhanced mobility shortens […]

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News Opinions

Evolution of Payment Systems In Retail: Contactless Payments, Mobile Wallets, Cryptocurrencies

What we do and how we handle payments has evolved tremendously in modern-day fast-paced digital world. For the sake of keeping up with these modern times, conventional methods of payment have undergone evolution. The heydays of scrambling for cash as well as swiping cards have been outdated. The means of payment have evolved profoundly within […]

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Brands Companies News Retail Tech

Livpure And Kapture CX Partners To Improve Customer Support

Livpure, a manufacturer of water purifiers in India has recently onboarded Kapture CX – a SaaS-based customer experience platform to build a robust and automated customer support system, integrated across all consumer touchpoints. “Livpure is a more than a decade-old company that operates in a plethora of consumer wellness-focused categories – Water Purifiers, Appliances, Water […]

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