Shiprocket and To Help Brands Engage With Customers On WhatsApp
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Shiprocket and To Help Brands Engage With Customers On WhatsApp

Shiprocket and To Help Brands Engage With Customers On WhatsApp

Shiprocket, an ecommerce enablement platform and, an AI-driven WhatsApp commerce company, have joined forces in a strategic partnership that aims to transform the way ecommerce brands engage with their customers on WhatsApp.

According to the media release, this collaboration brings together Shiprocket’s AI/ML-based product, Shiprocket and’s proprietary AI capabilities to empower brands with enhanced conversational commerce, enabling natural language-driven customer acquisition, sales, and support on WhatsApp. By combining’s AI-driven conversational commerce experience and Shiprocket’s best-in-class post-purchase communication suite for shipping updates, NDR and RTO reduction the market will now have access to one of the most comprehensive WhatsApp commerce suites.

Shiprocket’s CEO and Co-Founder, Saahil Goel, said, “We are happy to announce our strategic partnership with Through this collaboration, we aim to enhance the way e-commerce brands interact with customers on WhatsApp, offering them a valuable avenue to sell products and provide exceptional customer experiences. This partnership reflects Shiprocket’s commitment to providing our merchants with cutting-edge solutions, enabling them to thrive in today’s competitive landscape while maintaining customer satisfaction.”

Raoul, CEO of, said, “Shiprocket’s expansive network combined with our AI-powered natural language processing capabilities will unleash an unprecedented level of efficiency and engagement for the e-commerce market. Together, we are poised to scale digital businesses and help them dramatically improve conversion rates by reaching customers where it’s most convenient with no learning curve at all for end users – it’s as easy as sending a hi. We are looking forward to bringing the remarkable experiences we’ve been able to bring our customers like MyGlamm, Souled Store and Flo Mattress to Shiprocket’s customers.”

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