Shammi Agarwal, Director of Pansari Group, has recently been acknowledged for his tremendous achievements in the retail industry in the prominent list of ‘BW Retail World 40 under 40’ by BW Businessworld.
Having a vision of launching his line of quick-moving consumer goods, Agarwal pursued his studies at DAV Pitampura before venturing abroad to gather expertise. He sharpened his skills in petrol station customer service before putting them to use.
In his role at Pansari Group, Agarwal executed various strategies to expand the company’s product offerings and improve customer service.
He said his first vendor was his driver, but later in 2013 he employed more vendors and expanded into new categories, including wheat and rice. He has also completed further education in business, technology and digitization to stay abreast of industry trends.
As a salesperson in 2011, he investigated various markets for some market research. He conducted studies for months to get a better idea of what customers want to see in the marketplace. For improved customer service, he also used to deliver orders regardless of how small or large they were.
Under Agarwal’s leadership, Pansari Group has accomplished remarkable sales growth, ranging from Rs. 473 crore to Rs. 1005 crore since 2017. The company’s profits have also boosted greatly, from Rs. 4.73 crores to as much as Rs. 11.06 crores.
Agarwal’s triumph serves as a motivation to young entrepreneurs in the retail industry.