NimbusPost, India’s leading provider of tech-enabled logistics solutions for SMEs, enterprises, and D2C brands, and ClickPost, the fastest-growing logistics intelligence platform, announced the availability of an integration between the two logistics platforms to streamline eCommerce brands’ shipping journeys.
Through this collaboration, the two logistics giants will integrate their platforms to build an advanced logistics interface throughout supply chain operations. The partners intend to leverage new-age technology such as AI and Machine Learning to facilitate a superior shipping experience for online merchants and upgrade the brand-customer relationship. The association is projected to transform eCommerce logistics by enhancing logistics capabilities and accelerating eCommerce brands’ scalability.
While consistently expanding eCommerce demand is straining the present supply chain scenario, further fuelling complexities, automation has become the need of the hour. The partnership between NimbusPost and ClickPost is also a step towards promoting automated operations with maximum transparency. Now eCommerce merchants will be able to identify fake delivery attempts by delivery partners and reduce undelivered orders (RTO) and customer escalations through automated NDR management. Automatic order confirmation through WhatsApp, SMS and IVR calls will help in bringing down the return order percentage, promoting a higher margin on sales.
Naman Vijay, the Co-founder and CEO of ClickPost, expressed his thoughts on the collaboration by saying, “ClickPost and NimbusPost’s commonality lies in our desire to craft shipping solutions and services that improve customer experience. Backed with engines and workflows designed with AI and ML, we both focus on enriching brand-customer relationships through timely communications and automated resolutions. ClickPost’s technical capability along with NimbusPost’s shipping solutions can be a game changer for the supply chain operations of any eCommerce business.”
Commenting on the alliance,Yash Jain, the Founder and CEO of NimbusPost said, “Partnering with ClickPost reinforces our commitment to providing seamless and efficient logistics solutions for eCommerce merchants. Together, we bring a wealth of industry experience and expertise in providing technically innovative and advanced logistics solutions. This collaboration leverages ClickPost’s logistics intelligence platform with the shipping excellence, expertise, and resources of NimbusPost, creating a powerful solution for eCommerce brands looking to optimise their supply chain operations. We are confident that this partnership will drive significant value for our customers and position us as leaders in the logistics industry.”