Hyperlocal delivery refers to a business model in which retailers collaborate with nearby delivery service providers to offer fast delivery options to customers within their vicinity, often on the same day or within an hour and has been revolutionizing the retail industry. In 2021, the global hyperlocal services market was valued at USD 1.5 trillion, and it is expected to reach USD 5.9 trillion by 2031.
The primary selling point of hyperlocal delivery is its ability to provide faster delivery times than its competitors, often within minutes. This allows retailers to offer their customers the convenience of immediate product delivery from local stores and businesses, using innovative logistics strategies and technology. This is particularly attractive to customers who prioritize convenience and timely delivery.
Furthermore, hyperlocal delivery is also advantageous to local businesses, as it allows them to expand their customer base and compete with larger retailers. By partnering with hyperlocal delivery providers, local businesses can increase their sales while retaining their unique identity and community connection.
Swiggy Instamart stands as a classic example of Hyperlocal delivery model. Swiggy Instamart, has transformed the way consumers shop for groceries and household essentials. It has partnered with local stores to provide customers with a hyperlocal delivery service that delivers groceries within a matter of minutes. Swiggy’s delivery model has been a game changer for the company. It allows the company to leverage its existing delivery infrastructure and customer base to offer a new service that meets the needs of today’s fast-paced and convenience-driven consumers. It has emerged as the go-to platform for customers looking for a convenient and quick way to shop for groceries and household essentials.
Let us explore what this term exactly means and how it impacts in-store delivery sales.
Benefits of Hyper Local Delivery
Hyperlocal delivery presents an opportunity for retailers to distinguish themselves from e-commerce giants such as Amazon, who typically offer next-day or two-day delivery instead of same-hour delivery. By providing quicker and more tailored delivery services, retailers can offer a distinctive value proposition that motivates consumers to select them over their rivals. Now, let’s delve into the favorable consequences of hyperlocal delivery services:
Seamless Omnichannel Shopping Experience with Hyperlocal
Hyperlocal delivery empowers retailers to offer a smooth omnichannel shopping experience that merges the benefits of both online and offline shopping. By merging hyperlocal delivery with in-store pickup alternatives, retailers can provide customers with added flexibility and authority over how they receive their orders, resulting in enhanced customer satisfaction and higher chances of repeat business.
Wider Reach -By partnering with local businesses and stores, hyperlocal delivery providers can offer a wider range of products and services tailored to the specific needs and preferences of their customers. This results in increasing their audience reach
Impact on Instore sales – While hyperlocal delivery has benefits for both retailers and consumers, there are concerns about its impact on in-store sales.
Potential Decline in in-store Sales- Some retailers worry that offering delivery services will cannibalize their in-store sales, as consumers may choose to shop online instead of visiting physical stores. This could lead to a decline in foot traffic and revenue for retailers.
Impact on Profit Margins due to Delivery Costs – The cost of providing fast and reliable delivery services can be significant, which may impact retailers’ profit margins. Retailers will need to carefully balance the costs and benefits of hyperlocal delivery and consider factors such as delivery fees, minimum order sizes, and product pricing to ensure that they can provide competitive and sustainable delivery services while still maintaining their profitability.
According to recent reports, 99 per cent of retailers will start offering same-day delivery by 2025. By integrating hyperlocal delivery with in-store pickup options, retailers can provide customers with more flexibility and control over how they receive their orders, leading to increased customer satisfaction and repeat business. Adopting a hyperlocal strategy can help retailers stay ahead of the curve and meet customer expectations for fast and convenient delivery options. To sum it all we believe It’s time to start Localising your inventory, educate your warehouse staff, and work with multiple delivery fleets to succeed in 2023 and beyond.
Rohit Khetan- Head of Marketing and Strategy at Ginesys